Terms and Conditions
All prices in this website are subject to change without notice. Any changes made to an order after received at factory must be confirmed in writing via fax or email. Photographs in this catalog may not show true color or texture of products due to printing process. Maximum Imprint Area will be used unless otherwise specified on purchase order or noted on art work instructions.
ACKNOWLEDGEMENTS: Orders will be acknowledged.
ART CHARGES: Art charges will be assessed according to time, difficulty and amount of materials used at $65.00 per hour. Notification will be sent if charge exceeds $65.00. NOTE: All artwork received will be maxed out to our imprint area unless otherwise specified on your artwork and P.O.
ARTWORK REQUIREMENTS: The quality of your imprint depends upon the quality of artwork supplied to us! All orders requiring artwork must be sent in as Black and White CAMERA READY art. Artwork should be submitted via E-Mail to firstname.lastname@example.org. Whether you are Mac or PC based, we are able to accept your graphic files if you meet the requirements listed. To ensure this and avoid delays or art charges please adhere to our specifications.
NOTE: OUR DELIVERY SCHEDULE MAY DEPEND ON THE QUALITY OF THE ARTWORK SUBMITTED AND UPON ANY CHANGES MADE TO THE ARTWORK ONCE THE ORDER HAS BEEN WORKED ON
Artwork can only be accepted in Adobe Illustrator - AI 9 or higher
Please Note: Vector Art is preferred. It provides the best quality and allows images to be resized without loss of sharpness and detail
ALL FONTS MUST BE CONVERTED TO OUTLINES, CURVES OR PATHS (VECTOR).
COMPRESSION: Please use Stuffit or Zip.
WE DO NOT ACCEPT: Gif files, Page layout files such as Quark or Pagemaker, Word processing documents such as MS Word/Power Point, Photocopies or PMT's of photocopies, business cards, letterheads, fax transmissions, etc. (These formats are too low of quality to ensure you a quality imprint.)
E-MAIL ART ONLY TO: email@example.com. When sending your artwork via E-Mail it is very important that you include the following information.
In the Subject Area:
• PO# and Store#
In the Message Area:
• Company Name, Your Name, Phone Number
• Item to be imprinted
• Name of Program Used to Create Art
Please note: Artwork with tight registration, halftones, screen tints and/or bleeds must be reviewed by our Art Department for approval. Avoid very fine lines, both in type and illustrations. For Four color imprints see ColorBrite specifications.
CANCELLATION CHARGES: Orders canceled during production will be charged for the work completed at the time of cancellation. Embroidered items add $100.00.
CHANGE OF COPY CHARGE: Hot-Stamped, De-Bossed, Transfer and Silk-Screened items - same as set up charge for that item.
CHANGE OF PRINT COLOR CHARGE: Hot-Stamped, Pad-Printing or Silk-Screened items add $25.00 per change.
CHANGES TO AN ORDER: Any changes made to an order (by phone) after received at factory must be confirmed in writing, email or by fax. Note: Changes may delay shipments and charges may apply.
COMPLAINTS: Complaints must be made within 15 days after receipt of shipment.
CONFIRMING ORDERS: All confirming orders must be clearly marked as such. Factory will not be responsible for duplication of orders if "Confirmation" was not clearly marked on order.
COPYRIGHT/TRADEMARK LAWS: We assume that artwork submitted for reproduction in producing an order, was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold us responsible for any damages, costs and/ or expenses arising under these laws as a consequence of our use of said artwork.
DISCLAIMER POLICY: 100% Cotton fabric colors are not guaranteed to be colorfast. Due to variances of materials and other circumstances beyond our control, we cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot to lot. Due to manufacture tolerances, all dimensions have acceptable variations of 1⁄2". We are not liable for delays due to acts of God, material shortages, shipping or customs interventions.
EMBROIDERY INFORMATION: Unless otherwise specified prices for custom embroidered items includes up to 7 thread colors and 5,000 stitches for bags, golf towels, blankets and bathrobes, 7,000 stitches for caps. If design exceeds the included amount of stitches we will quote before proceeding with order.
THREAD COLORS: See standard Madeira thread colors. Add .35 per item for Metallic Gold & Silver, per 1,000 stitches.
TAPE CHARGE: $100.00 for all new orders. For designs exceeding the standard amount of stitches, add $35.00 per each additional 1,000 stitches to the embroidery tape charge and .35 running charge for every additional 1,000 stitches to the price of the item. Additional stitch charges also apply to all free tape orders.
TAPE EDIT CHARGES
• Reduction or enlargement of customer supplied tape - $15.00. Maximum reduction or enlargement of tape is 20% of original size.
• Up to 2 lines of straight-line type edit - $20.00. Straight line copy- stock lettering only. Up to 7,000 stitches $25.00 tape charge.
ADDITIONAL THREAD COLORS: Add $1.50 per piece, per color, per location for 8th and 9th color. If a thread color change is required add $35.00 per change.
• 3D EMBROIDERY PRICING: In addition to the standard embroidery price please add .95 per piece up to 7,000 stitches (1 color, front panel only). For every additional 1,000 stitches add .54 to the price of the cap.
• Rear & Side Embroidery: Up to 5,000 stitches and 7 thread colors, add $2.50, plus a $50.00 tape charge. Left side embroidery on visors is NOT AVAILABLE.
• Side Embroidery Area: Caps: 3" W x 2" H • Visors: 3" W x ⅝" H (right side only).
• Rear Embroidery Area: 3½" W. Call for template.
IMPRINTING METHODS: HOT-STAMPING, SILK-SCREEN, PAD-PRINT, TRANSFER PRINTING, OFFSET PRINTING, DE-BOSSING & LASER ENGRAVING: Maximum imprint area will be used unless otherwise specified on order.
Pad-Printing: PMS color match - add $50.00.
Silk-Screen: PMS color match - add $50.00. Double hit is recommended for better ink coverage when printing light ink colors on dark-colored canvas. Please call for details and pricing.
Transfer Printing: PMS color match add $50.00 per color, per order.
Please Note: Exact color match cannot be guaranteed on re-runs or proofs.
LIABILITY LIMITATION: In the event of a defect in material or workmanship, we will replace the goods, F.O.B. point of shipment or refund the purchase price for the merchandise at our sole discretion, provided that a written claim is received within 15 days from the shipment date. Our liability shall not in any event exceed the cost of furnishing a replacement for the defective product.
OVERRUNS AND UNDERRUNS: All orders are subject to overruns or under runs of 5 - 7%. Orders specifying exact quantities are not available.
PAPER OR ELECTRONIC PROOFS: Available at $15.00. Electronic proofs will be emailed. PRODUCTION BEGINS AFTER RECEIPT OF WRITTEN PROOF APPROVAL. NO CREDIT WILL BE ISSUED FOR ANY ART ERRORS AFTER APPROVAL. Virtual Proofs: Available at $20.00.
PRODUCTION TIME: Normal Production Time on Standard 1 color Hot-Stamped, Pad-Printed, Laser Engraved and Silk-Screened items approximately 3-5 business days upon proof approval. Multi-Color Pad-Print, Silk-Screen, Hot-Stamped, Transfer, Debossed and Embroidered items approximately 7-10 business days upon proof approval. 4 Color Process Printed items 10 business days upon proof approval. These are based on normal production schedules unless other wise specified on product page.
QUALITY OF CERAMICS: Due to the inherent properties of ceramic ware produced by foreign manufacturers, there may be small imperfections or irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. These variations must be considered acceptable.
REGISTRATION: A registration variance of ±1/32'' may occur with multiple colors and must be considered acceptable registration.
REORDERS: To insure exact duplication submit invoice number and a sample. If previous order included an art, die or screen charge, but a change of copy is needed on the new order, it will be necessary to charge a new art, die or screen charge on the new order (except items where no art or die charges apply). Exact imprint color and product cannot be guaranteed on repeat orders.
RETURNS: Stock merchandise may be returned within 10 business days with a 20% Restocking Fee. Custom printed / personalized merchandise found to be incorrect due to our error would be replaced at no cost if returned within 5 days of receipt of the merchandise. Our written authorization from s required prior to any returns.
Merchandise returned with no such authorization will not be accepted and will be returned to sender. No credit will be issued for merchandise that is not authorized to be returned.
RUSH ORDERS: Orders requiring less than normal production time must be clearly designated, and AIR
SHIPMENT must be authorized. Orders needing 10 working days or less MUST HAVE FACTORY
AUTHORIZATION before being accepted, and a rush charge will apply.
RUSH SERVICE TERMS:
• All Camera Ready Artwork Must Be Emailed To: firstname.lastname@example.org
• Catalog Quantities Only.
• Subject To Inventory Availability
• Order Must State Rush
• Customer's Account Must Be In Good Standing
• One Color And One Location
• No Proofs
• Production Begins The Day After The Order Is Received.
SHIPPING: We ship primarily UPS or FedEx so all packages can be tracked. We reserve the right to ship orders with multiple items under separate packaging, depending upon which factory manufactures the item. All packaging and shipping weights are approximate. They are subject to change without notice. Packaging will vary according to quantities ordered. Due to the Volume of orders shipped daily, adjustments to ship methods MUST be received 2 days before scheduled ship date or changes cannot be guaranteed. Shipping methods on orders SHIPPING EARLY will not be adjusted to meet in hands date.
SHIPMENTS: Orders shipped to more than one destination are subject to a charge of $10.00 for each additional destination.
MUGS: To ensure safe delivery for ceramic mugs and drinkware a Protective-Pack box will be used. Our Protective-Pack cartons are designed and approved by Federal Express. Special rates have been negotiated with Federal Express for this program. In the event that you decline the use of our Protective-Pack box or specify a carrier other than Federal Express, it is understood that we WILL NOT BE LIABLE FOR ANY BREAKAGE CLAIMS. Pricing for each Protective-Pack box is $6.25.
TRUCK SHIPMIPENTS: Must be marked on purchase order INSIDE DELIVERY.
HANDLING CHARGES OF $3 PER CARTON WILL APPLY TO ALL ORDERS.
Any claims concerning delayed merchandise must be made directly to the carrier. Our responsibility ceases once the merchandise is delivered to the carrier.
C.O.D. SHIPMENT: Not Available.
WE ACCEPT VISA AND MASTERCARD ONLY. All transactions are processed in US Dollars and payment must be made in US Dollars.
NOTE: Colors and textures of certain products may vary according to manufacturer. Because we have no control over what is sent, these variations must be considered acceptable.
WARRANTY: Due to the nature of promotional merchandise, our products offered on our website are warranted for 60 calendar days. We warrant to the original purchaser that our products are free of defects in material and workmanship, except to the extent prohibited by applicable law. This warranty does not apply to product damage due to heat, defects or physical damage resulting from abuse, neglect, improper repair, improper fit, alterations, or use unintended by the manufacturer. This warranty is in lieu of all other agreements and warranties, general or special, express or implied and no representative or person is authorized to assume liability on behalf of Giro in connection with the sale or use of this product. This warranty extends to residents of the United States only.
We will, at our sole option, either repair or replace your product free of charge. You must return your product to us, as described below with a letter indicating the specific reason you’re returning the product and proof of purchase. To make a claim, send us the product with your letter, proof of purchase and contact information. We encourage you to send your product to us by a traceable method (such as FedEx or UPS). We are not responsible for lost or misdirected packages.
We will return your product using ground UPS shipping. Overnight shipping options are available.
FORCE MAJEURE FABRANDSTORE.com CANNOT BE HELD RESPONSIBLE FOR FAILURE TO FULFILL A DELIVERY COMMITMENT AS A RESULT OF SITUATIONS BEYOND OUR REASONABLE CONTROL. THIS INCLUDES, BUT IS NOT LIMITED TO OCCURRENCES SUCH AS: NATURAL DISASTERS (I.E. HURRICANES, FLOODS), LABOR STRIKES, CONGESTION AT PORTS OF ENTRY, US CUSTOMS / HOMELAND SECURITY HOLDS AND DELAYS, OR FAILURE OF SUBCONTRACTORS TO PERFORM.